We are looking for a brilliant Customer Experience Executive to help our amazing local partners around the world to maximise sales and customer satisfaction. We need a natural communicator; good on the phone, email and in person, and great with people from all over the world. You are a persuasive, unflappable and energetic person, confident, driven, highly organised and with an instinct for sales and for ensuring customers have a great experience from start to finish. This is a varied role, with a degree of self-organisation to achieve broad company objectives. You will be willing to work outside of standard office hours, including weekends, when needed.
As part of our Customer Experience team you will be joining us right at the coal face. You will have a front row seat as we accelerate our growth, playing a key part in helping all our local partners around the world to maximise their performance and satisfaction on our platform.
Below is a list of some of your key responsibilities:
In the past few years you have gained experience and skills in the following areas:
If asked your current colleagues would say you are:
In a perfect world it would be great if you have:
The salary range for this role is from £23-27K, plus bonus, dependent on experience.
We have a flexible working hours policy.
Our whole team has a holiday allowance of 33 days per year (25 plus 8 bank holidays). There is also a travel allowance scheme to allow you to explore some of the destinations we offer.
We try to ensure (but cannot guarantee) that all of our team members have the opportunity to travel as part of their work. By its nature the job is global – you will be in direct contact with our local partner network every day.
We are fast growing with the opportunity to take on responsibilities early, shape the team etc.
We are a hard-working, open and cooperative team with a big, ambitious goal, so as you would expect we like to socialise! We have regular team socials including monthly nights out, an irregular Film Night and ad hoc groups to go to the climbing wall or canoeing on the Wye. Feel free to add something to that mix.
We are based in Runway East, next to Bristol Bridge and near Castle Park. We are members of the Southwest’s most significant tech cluster, SetSquared. Runway East is 15 minutes’ walk from Bristol Temple Meads train station, with easy access by bicycle (with designated sheltered bike parking) or on foot. Runway East has shower facilities and a café/bar area with very socially-minded building managers who often run events such as pub quizzes.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Please email your CV and cover letter to firstname.lastname@example.org to register your interest for this role. Please note that due to the volume of applications we receive we can only contact successful applicants.