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Customer Service Internship

Overview

We are looking for a well organised and motivated intern to join our Customer Experience team until the end of March. Our Customer Experience team help our amazing local partners around the world to maximise sales and customer satisfaction. 

We need a natural communicator; good on the phone, email and in person, and great with people from all over the world. You are a persuasive, unflappable and energetic person, confident, driven, highly organised and with an instinct for sales and for ensuring customers have a great experience from start to finish. This is a varied role, with a degree of self-organisation to achieve broad company objectives.

 

Some key responsibilities

  • Managing requests for international flight quotes via email and phone.
  • Answering inbound phone calls and answering routine questions, or routing the caller through to the correct place.
  • Responding to and processing general emails.
  • Mystery shopping potential new local tour operator partners in order to determine their suitability for working with us.

 

Things you will learn

  • Understanding one of the world’s biggest industries from the inside of a high growth, venture capital backed business.
  • Good foundational understanding of e-commerce and an opportunity to learn about platform technology and input ideas into its development.
  • Excellent grounding in the principles of customer service – why it’s so important, even in online businesses and how to do it well.
  • Working as part of a tightly organised team, achieving company objectives.

 

Whom you report to

You would report to the Customer Experience Manager.

 

Things we need you to have

  • Good customer service skills.
  • High level of literacy.
  • Good level of numeracy.
  • Excellent time management.

 

If asked your current colleagues would say you are

  • Organised, with great attention to detail.
  • Able to work quickly, under pressure, to a deadline.
  • Self-reliant and able to prioritise your workload.
  • A confident communicator.
  • Passionate about getting the job done, and about creating happy customers.
  • Good at building and maintaining working relationships with people at all levels within a company.

 

Extra things we would love you to have

In a perfect world it would be great if you have previous experience:

  • Working in the travel industry.
  • Of travel to some of the countries that we offer.
  • Selling directly to customers.

 

Remuneration and benefits

This is a paid internship (minimum wage) until the end of March 2020. Hours are Monday-Friday full time. We have a flexible working hours policy, though timings may depend on when you are needed in the office. There is plenty of free tea/coffee, a fantastic office space with great views, and an ideal location in Central Bristol next to many exciting food and drink options. The building offers a downstairs cafe, free cake on Wednesdays, Happy Hour on Thursdays and a beer trolley on Fridays! 

We’re a very friendly, open and social team and love for everyone to get involved. This is an excellent opportunity to gain some experience working in a forward-thinking tech/travel company, have some fun and learn a lot about the future of the travel industry in the process.

 

Location

We are based in Runway East, next to Bristol Bridge and near Castle Park. We are members of the Southwest’s most significant tech cluster, SetSquared. Runway East is 15 minutes’ walk from Bristol Temple Meads train station, with easy access by bicycle (with designated sheltered bike parking) or on foot. Runway East has shower facilities and a café/bar area with very socially-minded building managers who often run events such as pub quizzes.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

How to apply

Please email your CV and cover letter to recruitment@travellocal.com to register your interest for this role. Please note that due to the volume of applications we receive we can only contact successful applicants.

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